Refund Policy
Refund and Returns Policy
Last Updated: [10/03/2025]
Overview
At HealthSpan Formulas, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns and refunds.
Return Eligibility
Customers are entitled to a full refund within 28 days of purchase if:
- The product is returned in its original, unopened condition
- The original packaging is intact and undamaged
- Proof of purchase is provided (order number, receipt, or email confirmation)
How to Request a Return
To initiate a return, please:
- Contact our customer service team at contact@healthspanformulas.co.uk
- Include your order number and the reason for your return
- Await confirmation and return instructions from our team
Please do not send returns without contacting us first.
Return Process
Once your return request has been approved:
- Package the unused product securely in its original packaging
- Include a copy of your order confirmation or receipt
- Send the package to the address provided by our customer service team
- We recommend using a tracked shipping service for your protection
Refund Processing
- Refunds will be processed within 7 working days of receiving your returned item
- The refund will be issued to the original payment method used for purchase
- You will receive an email confirmation once your refund has been processed
Additional Information
- Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or error on our part
- Products marked as "final sale" or purchased during special promotions may have different return conditions
- For items received as gifts, refunds will be issued as store credit to the gift recipient
- We reserve the right to refuse returns that do not meet our stated conditions
Contact Us
If you have any questions about our returns policy, please contact us at contact@healthspanformulas.co.uk.